How to use the BarracudaONE API Portal

A practical guide to integrating BarracudaONE data into security operations and service workflows

Takeaways

• The BarracudaONE API Portal provides a centralized way to access platform data and integrate it into existing security and operational tools.
• IT teams and MSPs can use the APIs to improve visibility, automate response workflows and scale reporting across environments.
• By following API best practices, organizations can build flexible integrations that evolve with their security needs.

Security teams and managed service providers (MSPs) are often under-resourced. They are expected to monitor more signals, respond faster and enforce consistent policies across increasingly complex environments—often without adding staff or tools. Meeting these requirements is nearly impossible without integration, automation and reliable access to platform data. The BarracudaONE API Portal provides a single, unified entry point for interacting with BarracudaONE through APIs (application programming interfaces). It allows IT teams and MSPs to integrate BarracudaONE insights into the tools they already use.

What is BarracudaONE?

BarracudaONE is an AI-powered cybersecurity platform that brings together email, data, application, and network protection with extended detection and response (XDR). Rather than operating as isolated tools, these capabilities are unified to provide consistent visibility, shared intelligence and streamlined operations across environments.

The platform is easy to buy, deploy and use, helping organizations adopt fully configured security without slowing time to production. The BarracudaONE API Portal adds to this experience by enabling the integration of platform data into existing operational workflows. It serves as the central gateway for programmatic access to BarracudaONE.

Centralized security monitoring and visibility: Pull product health and alert data into centralized monitoring tools to reduce the need for extra dashboards.

Security orchestration and automated response (SOAR): Security teams integrate BarracudaONE alerts into automation workflows to standardize response and reduce manual triage.

Ticketing, reporting and service delivery for MSPs: MSPs use the API to automate alert-driven ticket creation, customer reporting‑driven ticket creation, customer reporting, and SLA tracking across tenants.

Custom reporting and executive visibility: Teams aggregate BarracudaONE data with other security signals to create role-specific dashboards for security operations center (SOC) analysts, IT teams‑specific dashboards for SOC analysts, IT teams, and executives.

MSPs and IT teams can adapt platform data to their existing environments and workflows. With API integrations, security teams can tailor monitoring, automation, reporting and visibility to fit their operational needs and scale.

Using the BarracudaONE API Portal

Here’s a step-by-step guide on how to use the portal:

Accessing the API portal

• Sign in to BarracudaONE
• Open Global Settings from the bottom-left navigation
• Select API Portal

From here, you can manage applications and credentials and access the API documentation.

Create an application

Navigate to Apps and Credentials within the API portal and create a new application. Choose a clear, purpose-driven name like ‘Product Health State API.’ A name that identifies the relevant system or workflow will help keep apps manageable and easy to understand.

Creating separate applications for different environments (such as development, testing and production) helps maintain clean separation and simplifies troubleshooting.

Retrieve API credentials

Once the application is created, select it to view the Client ID and Client Secret. These credentials are used to authenticate API requests.

Treat API credentials as sensitive secrets:

• Store them in a secure secrets manager
• Restrict access based on role and responsibility
• Rotate credentials according to your organization’s security policies

Explore the API documentation

The API portal includes built-in reference documentation that is compatible with OpenAPI. From the Apps page, you can access documentation that allows you to:

• Browse available endpoints
• Perform interactive test requests
• Download the OpenAPI specification
• Generate code snippets for common languages and tools

This makes it easy to validate requests and integrate APIs into existing development workflows.

Make your first API call

• Use the interactive documentation to issue a test request or import the appropriate OpenAPI spec into your API client.
• Issue a test request to a read-only endpoint, such as product health or alerts. Confirm authentication, response structure and error handling.
• After confirmation, connect API responses to downstream systems like SOAR platforms and other monitoring and reporting tools.

A common best practice is to validate integrations in a non-production environment first, then promote them to production using separate credentials.

Follow API best practices

Teams that get the most value from the BarracudaONE API Portal typically follow a few key practices:

• Apply least-privilege access by limiting who can view or manage API credentials
• Standardize data normalization so fields like timestamps, severities and identifiers align with existing schemas
• Start with visibility use cases before expanding into deeper automation
• Document workflows so integrations are easy to maintain and onboard to new team members

Guidance for developers

For developers, the BarracudaONE API Portal is designed to fit naturally into modern engineering workflows. Key considerations:

• Use separate API applications for development, testing and production
• Import the OpenAPI specification into preferred tooling for validation and client generation
• Normalize API responses early to simplify correlation and analytics
• Design integrations to be modular and extensible, so they can evolve as additional capabilities become available
• Treat the API portal as a stable integration foundation rather than a point solution. Build workflows that can grow without requiring re-architecture

Guidance for MSPs

For MSPs, the API Portal supports consistent, scalable operations across multiple customers. Key benefits:

• Centralized visibility across customer environments
• Standardized reporting and monitoring workflows
• Reduced manual effort for routine checks and status reviews
• Improved technician productivity and SLA alignment
• Easier onboarding as customer counts and service offerings grow

By using APIs instead of manual processes, MSPs can deliver more consistent service while freeing staff to focus on higher-value work.

Try BarracudaONE today

By centralizing access to platform data, companies can adapt BarracudaONE to their environment instead of changing how they work. That flexibility makes it easier to get started and extend integrations over time.