IT services provider for UK’s NHS chooses Barracuda for cloud data protection

It’s hard to think of a customer with a more acute need for an advanced, scalable, cloud-based backup solution than The Health Informatics Service, or THIS.

THIS provides digital and IT services to healthcare providers across the UK’s National Health Service (NHS) and other healthcare organizations. Four of these client organizations, with a combined 18,000 users, migrated email and data to Microsoft 365, whose native retention policies and capabilities were inadequate to address the very strict regulations regarding retention and security of healthcare communications and data.

THIS Technology Officer Paul Halliday was in charge of finding an appropriate backup solution to provide to these clients.

“What we wanted was a ‘fit-and-forget’ backup system. We wanted it to back up all of our data and have role-based access controls so we could hand over the routine parts like file recovery to our service desk getting that closer to the end customer.”

— Paul Halliday, Technology Officer, THIS

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Download the full case study to see why Paul and his colleagues chose Barracuda Cloud-to-Cloud Backup to address their needs — and why it’s been even more beneficial than they could have predicted. Here’s a quick preview:

• Cost savings – Before adopting Microsoft 365, just those four clients required THIS to maintain and manage 45TB of backup capability, and even that only fulfilled a 30-day retention policy. As Principal Infrastructure Engineer Paul Simms says, “With Barracuda Cloud-to-Cloud Backup there was a ‘backup forever’ scenario, which seemed extremely good value for money. We removed the cost of managing our own storage and having local storage. And we offloaded that point of failure from internal infrastructure to the cloud.”
• Ease of use – Here’s Simms again: “As a backup person, I didn’t want to get heavily involved in day-to-day restores of mailboxes, as that could quite quickly end up being my full-time job. … I had a vision of being able to familiarize myself with the product, and then train the Service Desk and hand it over.”
  “Since I’ve handed Barracuda Cloud-to-Cloud Backup over to our Service Desk I’ve not had one call saying there’s a problem.”
• Peace of mind – Another Simms quote: “Barracuda Cloud-to-Cloud Backup is truly backup-as-a service without us having to do very much at all. We just click the buttons and consume the service. That is very welcome.”
• Client satisfaction – Simms again, one last time: “It’s allowed us to pass on to first line the ability to restore user’s data at the first point of contact, rather than it going into a call queue and someone like me picking up the call when I’ve got the time, which could be 2-3 days.”

If protecting data in Microsoft 365 is as important to you as it is to THIS and the NHS — or even if it’s merely very important — check out the case study and find out all the details of why Barracuda Cloud-to-Cloud Backup may be exactly what you need.